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Jonathan Marchewka

@jonathanmarchewka

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Highly motivated professional with a track record in customer service and management.

United States

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth. I enjoy working with people and believe that relationships are the core value of any business growth. I am self-motivated and looking to expand my career.

I am a highly motivated and goal-focused professional with extensive experience in customer service and client relations. Currently, I serve as a Sr. Site Manager at Ricoh America’s Corporation, where I coordinate operations for multiple national accounts and manage a team of direct reports. My role involves overseeing supply ordering, device implementation, and service calls, ensuring that we meet our Service Level Agreements while providing superior customer service.

Throughout my career, I have consistently demonstrated my ability to drive success in all aspects of account management. I have been recognized for my contributions, earning accolades such as the Area Site of the Year Honors and Site Manager of the Year Award. My commitment to excellence and my focus on customer satisfaction have been key factors in my ability to maintain strong client relationships and achieve account retention.

Experience

Work history, roles, and key accomplishments

Current

Sr. Site Manager

Current

Ricoh America’s Corporation

Feb 2022 - Present (3 years 5 months)

As a Sr. Site Manager, I coordinate operations for 3 National Accounts, manage supply orders, and oversee a facility with over 700 employees. I handle budgeting, performance appraisals, and ensure compliance with Service Level Agreements while providing superior customer service.

Operations Management Customer Service Budgeting Supply Chain Management Reporting Team Coordination Account Management Leadership

Site Manager 1

Ricoh America’s Corporation

Jun 2014 - Feb 2022 (7 years 8 months)

Managed daily operations for a facility with over 700 employees across 4 locations, ensuring compliance with Service Level Agreements and providing excellent customer service. Responsible for employee scheduling, hiring, and budget coordination.

Operations Management Customer Service Budget Management Team Leadership Process Improvement Communication

Sr. Site Service Specialist

Ricoh America’s Corporation

May 2011 - Jun 2014 (3 years 1 month)

Provided professional support in copy/printing services for Siemens Industries, ensuring high-quality product delivery and customer satisfaction. Managed mail processing and implemented site procedures to meet Service Level Agreements.

Customer Service Document Management Quality Assurance Communication Problem Solving Team Collaboration Time Management

Field Service Representative

IKON (Ricoh)

Jan 2011 - May 2011 (4 months)

Provided coverage at multiple service sites, delivering superior customer service and support. Trained in all aspects of running a print center and mail room, ensuring seamless operations in the absence of regular staff.