Jonathan Landaverde
@jonathanlandaverde
Customer Lead focused on customer satisfaction, team support, and accurate cash handling in fast-paced food settings.
United StatesWhat I'm looking for
I’m a customer-focused leader dedicated to customer satisfaction, with experience in customer service and leadership roles in fast-paced environments. I’m versatile working both independently and as part of a team, always aiming to deliver reliable, friendly service.
In my current role as Food Lion | Customer Lead (June 2025 - Present), I assist customers with grocery bagging and unloading, answer transactional questions, and help associates resolve problems quickly and accurately. I also manage refunds and lottery winnings and maintain accurate cash control through customer transactions—so service stays smooth, correct, and trustworthy.
Earlier, I built strong service and team foundations as a McDonalds | Crew Member (October 2024 - May 2025) and as an Azteca Mexican Restaurants | Busser (May 2024 - August 2024). I maintained a clean workspace, ensured food is hot before handing it to customers, supported inventory restocking, and helped train employees—while keeping stations clean and organized through opening and closing.
Experience
Work history, roles, and key accomplishments
Customer Lead
Food Lion
Jun 2025 - Present (1 year)
Assisted customers with grocery bagging, unloading, and transactional questions while resolving issues quickly and accurately. Managed refunds and lottery-winning transactions and maintained accurate cash control through daily operations.
Provided excellent customer service while maintaining a clean workspace and ensuring food was hot before handing to customers. Restocked items, assisted with inventory, and supported customer satisfaction during fast-paced shifts.
Busser
Azteca Mexican Restaurants
May 2024 - Aug 2024 (3 months)
Helped train employees and ensured customers were satisfied with service. Maintained stations clean and organized and was trusted with opening and closing duties.
Education
Degrees, certifications, and relevant coursework
Commonwealth High School
Senior year coursework, Secondary Education
2024 - 2025
Completed senior-year coursework at Commonwealth High School in Charlotte, NC from August 2024 to April 2025.
Learn4Life Van Nuys II - Assurance Learning Academy
Junior year coursework, Secondary Education
2023 - 2024
Completed junior-year coursework at Learn4Life Van Nuys II - Assurance Learning Academy from July 2023 to March 2024.
Birmingham High School
Sophomore year coursework, Secondary Education
2022 - 2023
Completed sophomore-year coursework at Birmingham High School in Lake Balboa, CA from August 2022 to June 2023.
Van Nuys Senior High School
Freshman year coursework, Secondary Education
2021 - 2022
Activities and societies: Member of JROTC.
Completed freshman-year coursework at Van Nuys Senior High School in Van Nuys, CA from August 2021 to June 2022.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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