Sylnessa Taylor

I’m a customer-focused Shift Lead who’s dependable, honest, and energized by helping people get what they need. I bring strong customer service skills, active listening, and a team mindset to every shift.

At Taco Bell, I led the morning crew, opened the store, and handled high-volume work across prep, cashier, and the food line. I built consistency and speed while staying calm under pressure and focused on dependable service.

I continued to strengthen my customer support experience at Walmart as a Shopper—serving customers, preparing items, and loading groceries—then moved into call-based support at Alorica. There, I managed inbound and outbound calls, took detailed notes, reported fraud, signed customers up, and delivered customer service through clear communication. I’m proud of my high school diploma, honor roll, and perfect attendance, and I’m ready to keep growing with a team that values leadership and service.