Sylnessa Taylor
@sylnessataylor
Customer-focused shift lead blending leadership, service, and reliable execution.
What I'm looking for
I’m a customer-focused Shift Lead who’s dependable, honest, and energized by helping people get what they need. I bring strong customer service skills, active listening, and a team mindset to every shift.
At Taco Bell, I led the morning crew, opened the store, and handled high-volume work across prep, cashier, and the food line. I built consistency and speed while staying calm under pressure and focused on dependable service.
I continued to strengthen my customer support experience at Walmart as a Shopper—serving customers, preparing items, and loading groceries—then moved into call-based support at Alorica. There, I managed inbound and outbound calls, took detailed notes, reported fraud, signed customers up, and delivered customer service through clear communication. I’m proud of my high school diploma, honor roll, and perfect attendance, and I’m ready to keep growing with a team that values leadership and service.
Experience
Work history, roles, and key accomplishments
Maverik Customer Service
Maverik
Jul 2023 - Present (2 years 8 months)
Provided customer and food service support, performing customer assistance and food preparation for day-to-day operations.
Customer Service Rep
Alorica
Jan 2022 - Jul 2023 (1 year 6 months)
Handled inbound and outbound calls, took detailed notes, reported fraud, and provided customer service while signing customers up.
Walmart Shopper
Walmart
Jan 2020 - Dec 2021 (1 year 11 months)
Provided customer service by shopping for customers and preparing/loading groceries to ensure accurate, timely fulfillment.
Taco Bell Shift Lead
Taco Bell
Sep 2019 - Jan 2020 (4 months)
Opened the store and led the morning crew, managing food preparation and cashier/food line operations to support smooth daily service.
Education
Degrees, certifications, and relevant coursework
Spring High School
High School Diploma, High School
Grade: GPA 4.0
Activities and societies: Honor roll; perfect attendance.
Earned a high school diploma from Spring High School with a 4.0 GPA and perfect attendance.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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