JGJonathan Gonzalez
@jonathangonzalez
Tech support expert with strong customer service and troubleshooting skills.
El SalvadorWhat I'm looking for
Technology it's the way
Experience
Work history, roles, and key accomplishments
Google Workspace Support
Telus International
Nov 2019 - Present (5 years 7 months)
Currently providing support for Google Workspace, assisting customers with technical issues and upselling services.
Medical Insurance Agent
Cognizant
Mar 2019 - Oct 2019 (7 months)
Reviewed medical reports and processed claims, communicating with customers via email for information requests.
Tech Support Agent
Teleperformance
Feb 2016 - Mar 2019 (3 years 1 month)
Provided technical support for Direct TV and U-verse, resolving satellite TV issues and managing customer dissatisfaction.
Customer Service Agent
Teleperformance
Oct 2014 - Oct 2015 (1 year)
Assisted customers with billing issues for AT&T Mobility, handling payments and resolving customer complaints effectively.
Education
Degrees, certifications, and relevant coursework
Universidad Tecnológica de El Salvador
Bachelor of Science, Systems Engineering
2014 - 2017
Studied Systems Engineering, completing 50% of the program. The studies were left incomplete due to personal issues, with plans to finish in the future.
Tech stack
Software and tools used professionally
Availability
Location
El SalvadorAuthorized to work in
Job categories
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