SESamuel Escobar
@samuelescobar
Customer support specialist with Salesforce expertise and proven high customer-satisfaction results.
El SalvadorWhat I'm looking for
I am a customer support specialist with two years of professional experience providing outsourced technical support and customer service for Sony Electronics North America. I managed thousands of customer interactions, troubleshooting audio and AV devices under pressure while consistently achieving over 120 positive surveys per month.
I am EFSET-certified in English and frequently mistaken for a native speaker, and I communicate confidently in both English and Spanish, spoken and written. I document accurately during live calls, carefully handling personal customer data and ensuring correct spelling and records.
I am adaptable, quick to learn new tools, and proficient with Salesforce, Microsoft Word, Excel and PowerPoint. I welcome new challenges and aim to bring reliable, high-quality customer experiences to my next role.
Experience
Work history, roles, and key accomplishments
Tech Support Representative
Sony Electronics
Sep 2023 - Present (2 years 1 month)
Provided outsourced tech support and customer service for Sony Electronics North America, managing thousands of interactions and consistently achieving 120+ positive surveys per month while troubleshooting AV receivers, headphones, speakers and soundbars.
Education
Degrees, certifications, and relevant coursework
E4CC English Course
Certificate of Completion, English
Completed an English course with a focus on communication skills and tech support terminology, completed in 2020.
Tech stack
Software and tools used professionally
Availability
Location
El SalvadorAuthorized to work in
Job categories
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