At Dufry on NCL cruise ships, I coached a multicultural sales team in premium upselling and adapted promotions and visual merchandising to changing itineraries and guest demographics.
I managed inventory control, stock audits, and floor layouts, and used SAP and POS systems to review sales trends and reconcile customs documentation.
Earlier at Dufry, I served as a Senior Sales Associate, Promotional Ambassador, and Liquor Specialist, supporting international travelers and planning marketing events for spirits and tobacco. I also carried out management responsibilities and inventory controls.
At Sutherland Global BPO, I managed AT&T and DIRECTV service and sales portfolios with a team of 14–20 agents. I monitored performance metrics, coached agents, resolved escalations, and supported the launch of a new AT&T campaign building in Fort Worth.
