Jonathan Diime
@jonathandiime
Dedicated customer service agent with expertise in AI support.
UgandaWhat I'm looking for
I am Diime Jonathan, an enthusiastic professional with a strong background in customer service and AI support. My recent role as an AI Expert at Remarkable AI allowed me to provide effective chat support, addressing customer feedback and complaints regarding purchased products. This experience honed my ability to communicate clearly and resolve issues efficiently, ensuring customer satisfaction.
In addition to my customer service experience, I worked as a Product Reviewer at Shein, where I focused on enhancing product ratings to attract more customers. My educational background includes a National Diploma in Water Engineering, which has equipped me with problem-solving skills and a technical mindset. I am eager to leverage my skills and experiences in a dynamic team environment.
Experience
Work history, roles, and key accomplishments
Trainee / Internee
National Water and Sewerage Corporation
Jun 2025 - Jul 2025 (1 month)
Assisted in fixing water leakages and managed water connections and disconnections in local areas. Gained practical experience in water utility operations and field service.
AI Expert
Remarkable AI
Aug 2024 - Apr 2025 (8 months)
Provided customer chat support, addressing feedback and complaints regarding purchased products. Ensured customer satisfaction through effective communication and problem resolution.
Product Reviewer
Shein
Mar 2024 - Jul 2024 (4 months)
Reviewed online products to enhance their ratings and attract more customers. Contributed to product visibility and sales through detailed and appealing reviews.
Education
Degrees, certifications, and relevant coursework
Uganda Technical College Elgon
National Diploma in Water Engineering, Water Engineering
2024 - 2025
Studied principles and practices of water engineering, including water supply, sanitation, and wastewater management. Gained practical skills relevant to the water sector.
Mt.St.Henry's Mukono
U.A.C.E, General Studies
Pursued advanced level studies, preparing for higher education. Attained the Uganda Advanced Certificate of Education.
Ndejje S.S.S
U.C.E, General Studies
Completed secondary education, focusing on a broad curriculum to build foundational knowledge. Achieved the Uganda Certificate of Education.
Tech stack
Software and tools used professionally
Availability
Location
UgandaAuthorized to work in
Job categories
Interested in hiring Jonathan?
You can contact Jonathan and 90k+ other talented remote workers on Himalayas.
Message JonathanFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
