Open to opportunities

Jonathan Cortez

@jonathancortez

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Customer support and payroll specialist delivering accurate data entry and reliable client service.

United States

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What I'm looking for

I seek a role focused on payroll, customer support, or data operations where I can apply accurate data entry, problem-solving, and dependable teamwork.

I am a customer-focused support and payroll specialist with hands-on experience in payroll processing, data entry, and technical issue resolution. I consistently deliver accurate, timely work while documenting interactions and following company procedures to protect confidentiality.

My background includes roles in customer support, production payroll processing, and high-volume operational environments where I improved accuracy and maintained throughput under tight deadlines. I bring strong Microsoft Office skills, 75 wpm data entry speed, and dependable teamwork to every role.

I value clear communication, reliability, and continuous improvement; I am motivated to support clients and internal teams by resolving issues efficiently and ensuring data integrity across systems.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

isolved

Sep 2025 - Present (6 months)

Delivered exceptional customer service for payroll/HR platform, resolving high volumes of support calls and emails and maintaining client retention through timely technical troubleshooting and accurate payroll data entry.

Customer Support Technical Troubleshooting CRM Email Support Documentation Escalation Management

Production Specialist

isolved

Dec 2024 - Sep 2025 (9 months)

Processed payroll and HR data accurately and on time, maintained data integrity, coordinated cross-team communication, and supported printing, packaging, and secure distribution of payroll documents.

Payroll Processing Data Entry Data Validation Document Management Cross Functional Communication Quality Control Confidentiality Workflow Optimization

Remodel Associate

Walmart

Jun 2024 - Aug 2024 (2 months)

Executed store remodel tasks including fixture installation, planogram-based restocking, and safe use of material handling equipment while meeting deadlines and supporting online order pickup operations.

Stocking Equipment Operation Order picking Teamwork Safety Compliance Time Management

Package Handler

FedEx Ground

Apr 2023 - Apr 2024 (1 year)

Handled loading, unloading, sorting, and scanning of packages to meet tight shipping schedules, ensuring accuracy and efficiency in a fast-paced team environment.

Package handling Package Handling Team Collaboration Physical Stamina Logistics

Data Entry Clerk

State Farm

Mar 2020 - May 2020 (2 months)

Entered and organized customer and policy data with high accuracy, verified insurance documents, maintained confidential records, and supported claims and underwriting teams with administrative tasks.