Alexa Chapman

I’ve worked across customer support and operations, from handling 80+ inbound calls daily to keeping account records accurate and confidential. I’m known for making sure details don’t slip—whether I’m scheduling appointments or processing policy changes.

At Southwestern Insurance Group, I managed 30+ personal lines policies, processed payments, and completed policy endorsements. I maintained organized, up-to-date account records and followed through on client inquiries.

Before that, I supported clients at Farm Bureau Insurance by processing new business applications and coordinating timely follow-ups by email and phone. I also helped keep commission and contest records organized through consistent administrative support.

Earlier in my career at Groove Life, I picked, packed, and shipped orders in a high-volume warehouse. I introduced a new packing method that improved team efficiency and increased daily order output.