Open to opportunities

Jonathan Borquaye

@jonathanborquaye

Message

Detail-oriented credit officer with strong analytical and customer service skills.

Ghana

Message

What I'm looking for

I am looking for a role that offers growth opportunities, a collaborative environment, and the chance to utilize my analytical skills in finance.

I am Jonathan Bortey Borquaye, a dedicated credit officer currently working at Mint Microfinance and Loans in Accra. My role involves assessing loan applications and performing credit risk evaluations, where I analyze financial documents to recommend appropriate credit limits. I take pride in ensuring compliance with internal policies and external regulations, which has contributed to reducing default rates through improved vetting processes.

Previously, I served as a First Teller and Customer Service Officer at Equity Savings and Loans, where I managed large cash transactions and significantly increased Ghana Card-linked accounts. My experience also includes roles in data management and customer service, where I honed my skills in communication, problem-solving, and team coordination. I am passionate about leveraging my skills to contribute positively to the financial sector.

Experience

Work history, roles, and key accomplishments

Current

Credit Officer

Current

Mint Microfinance and Loans

Sep 2023 - Present (1 year 10 months)

Assessed loan applications and performed credit risk evaluations to determine customer eligibility. Analyzed financial documents like income statements, credit histories and repayment behavior to recommend appropriate credit limits. Reduced default rates by contributing to improvements in the vetting and follow-up process.

Credit Risk Financial Analysis Compliance Data Analysis Credit Policy Adherence

First Teller / Customer Service Officer

Equity Savings and Loans

Oct 2021 - Feb 2024 (2 years 4 months)

Handled large cash transactions and processed cheques accurately. Updated customer records, contributing to a 75% increase in Ghana Card-linked accounts. Addressed customer inquiries and resolved complaints in person and via email.

Customer Service Record keeping Deposit Reporting Account Management

Database Assistant / Computer Data Entry Operator

First Ocean Plus Shipping and Logistics

Sep 2020 - Sep 2021 (1 year)

Managed and backed up critical data. Verified data accuracy and maintained organized digital records. Supported database operations and marketing efforts.

Data Management Data Entry Data Operations Marketing Support

Supervisor / Cashier Lead

CITYDIA Supermarket / Spar Ghana

Sep 2017 - Aug 2018 (11 months)

Supervised daily cashier activities and reconciled accounts. Maintained FIFO stock procedures and monitored inventory. Prepared monthly Excel-based performance reports.

Cashier Supervision Account Reconciliation Inventory Management performance reporting Microsoft Excel

Stock Clerk / Cashier Lead

Christ Johns Pharmacy

Feb 2016 - Mar 2017 (1 year 1 month)

Monitored pharmaceutical stock levels and ensured proper documentation. Checked for expired or fake medications and maintained detailed inventory records.

Inventory Management Documentation Pharmaceutical Knowledge Quality Control Record keeping

Manual Branding Assistant

L'Oréal West Africa

Jan 2015 - Jan 2016 (1 year)

Assisted in product packaging, branding, and event preparation. Performed general administrative tasks.

Packaging Branding Administrative Support Logistics Team Collaboration

Education

Degrees, certifications, and relevant coursework

Ghana Institute of Management and Public Administration

Diploma, Information Technology

Completed a comprehensive diploma program focusing on various aspects of information technology. Gained foundational knowledge and practical skills in IT.