Open to opportunities

Jonathan Stubbs

@jonathan-stubbs

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Cybersecurity professional with expertise in technical support management.

United States

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What I'm looking for

I am looking for a role that values innovation and teamwork, where I can leverage my skills in cybersecurity and technical support to drive efficiency and security improvements.

As a dedicated cybersecurity professional, I have honed my skills in both security operations and technical support management. Currently, I serve as a Security Officer at Herr Foods Inc., where I conduct regular patrols and monitor surveillance systems to ensure safety and security. My proactive approach has allowed me to identify and report potential security risks effectively, contributing to a safer workplace.

Previously, I held the position of Technical Support Manager at CAI, where I led a neurodiverse team of five associates. By implementing customized task assignments and a priority matrix for triaging, I achieved a remarkable 25% increase in team efficiency and a 10% reduction in response times. My commitment to fostering an inclusive work environment and my ability to leverage data for decision-making have been key to my success in driving performance improvements.

Experience

Work history, roles, and key accomplishments

Current

Security Officer

Current

Herr Foods Inc.

Sep 2023 - Present (1 year 9 months)

Responsible for ensuring safety and security at Herr Foods Inc. by conducting regular patrols, monitoring surveillance systems, and maintaining security logs. Identified potential security risks and reported incidents.

Security Cybersecurity Intrusion Detection

Technical Support Manager

CAI

Feb 2023 - Dec 2023 (10 months)

Led a Neurodiverse team of 5 associates, improving productivity by 25% through customized task assignments. Streamlined the triaging process, achieving a 10% decrease in response time and ensuring 99% ticket routing accuracy.

Team Leadership Technical Support Data Analysis Customer Service Ticketing Systems

Technical Support Manager

Asurion

Jan 2020 - Oct 2022 (2 years 9 months)

Managed a 20-member tech support team, enhancing upsell conversion rates by 20% and overall revenue by 15%. Provided support to other managers and utilized call analytics for performance reviews.

Team Management Tech Support Upselling Coaching

Education

Degrees, certifications, and relevant coursework

Coursera

Professional Certificate, Cybersecurity

2019 - 2022

Completed various courses in Technical Support and Cybersecurity, enhancing skills in IT support, security protocols, and customer service.

Delaware County Community College

Associate Degree, Criminal Justice

2012 - 2015

Studied Criminal Justice and Law Enforcement Administration, focusing on the principles of law enforcement, criminal justice systems, and community safety.