Open to opportunities

Mat Hritz

@mathritz

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Dedicated IT support and cybersecurity professional with 4 years experience.

United States

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What I'm looking for

I am looking for a role that allows me to enhance cybersecurity measures and offers opportunities for professional growth.

I am a dedicated IT support and cybersecurity professional with over four years of experience in remote troubleshooting, incident response, and process documentation. My proficiency in SIEM tools and log analysis, combined with my Google certifications in IT Support and Cybersecurity, equips me to effectively enhance cybersecurity measures in any organization.

Currently, I am advancing my skills through the SOC Analyst Path on TryHackMe, where I am gaining hands-on experience with threat detection and incident response. In my role as a Virtual Field Technician at Vivint, I provide remote support for smart home and security products, resolving numerous technical issues daily while applying cybersecurity best practices. I am eager to contribute my expertise to SS&C Technologies and help strengthen their cybersecurity initiatives.

Experience

Work history, roles, and key accomplishments

Current

Virtual Field Technician

Current

Vivint (NRG Energy)

May 2021 - Present (4 years 2 months)

Provided remote support for smart home and security products, resolving up to 20 technical issues daily. Monitored system activity, analyzed logs, and responded to potential security incidents. Documented technical processes and streamlined workflow for the IT team.

System Monitoring Log Analysis Incident Response Technical Documentation Workflow Optimization

Machine Operator

Federal Hose Manufacturing

Jan 2011 - Jan 2021 (10 years)

Operated machinery, performed general labor tasks, and managed shipping and receiving operations. Contributed to efficient production workflows and inventory management.

General Labor Shipping Inventory Management