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@dontebrown
Results-driven individual transitioning into the cybersecurity field.
I'm a results-driven professional with a strong background in customer service and sales, now transitioning into the cybersecurity field. I recently earned a Microsoft Cybersecurity Certificate, equipping me with essential skills in threat detection, cloud security, and secure networking. My experience in frontline sales has honed my ability to engage customers effectively and drive revenue growth.
Throughout my career, I've demonstrated leadership by spearheading initiatives that resulted in a 15% increase in sales. My adaptability to evolving technologies and consumer trends has allowed me to mentor junior staff and optimize team performance. I'm passionate about data governance and management, ensuring compliance with internal data tracking systems while maintaining high standards of data privacy and accuracy.
As I move forward in my career, I am eager to leverage my unique blend of sales expertise and cybersecurity knowledge to contribute to innovative solutions in the tech industry. I thrive in high-tempo environments and am committed to continuous learning and professional development.
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Work history, roles, and key accomplishments
Sam's Club
Sep 2014 - Present (11 years 2 months)
Provided knowledgeable guidance on consumer electronics, including smart devices, computers, and home networking equipment. Demonstrated strong technical aptitude by troubleshooting product issues, assisting with initial device setups, and educating customers on safe usage and security settings.
Degrees, certifications, and relevant coursework
High School Diploma, General Studies
Completed high school education, providing a foundational academic background.
Certificate, Cybersecurity Analyst
Earned a Microsoft Cybersecurity Analyst Certificate, covering key concepts such as threat detection, cloud security, identity management, and secure networking. This certification demonstrates a foundational understanding of cyber risk, data protection, and digital transformation strategies.
Software and tools used professionally
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