Jonathan User

Established TII’s first API platform with 50+ endpoints and delivered 7 SAP enterprise integrations, replacing direct database access with structured API contracts. Built an event-driven workflow engine supporting 7+ workflow types (2–4 approval steps each) and introduced Clean Architecture, automated CI/CD, and enhanced observability for faster diagnosis of workflow failures.

Engineered AI-driven content aggregation pipelines that processed 236 RSS feeds across 6 social platforms, automating extraction, language detection/translation, and publishing to the Circle community platform. Implemented custom JavaScript transformations in Zapier and built modular per-platform tagging/organization using RSS.app to route content into dedicated Circle spaces.

Led architecture and implementation of a generative AI call management system for 7 enterprise clients, handling hundreds of outbound calls daily using NestJS, TypeScript, Node.js, MySQL, Redis, and Vapi. Built a unified orchestration layer integrating 7+ external APIs (Twilio, Vapi, Freshdesk, WhatsApp, RAG, Fareye), implemented autonomous agentic workflows with GPT-4o, and added multi-tenant aut

Drove a 92% reduction in infrastructure costs and 89% improvement in search latency for the flagship product by analyzing 20+ CloudWatch metrics and optimizing Elasticsearch (index restructuring and query optimization). Eliminated recurring platform-wide outages by redesigning the core search API with a producer/consumer architecture, improved client export performance from 30 minutes to 30 second

Shipped 7+ real-time features (chat, notifications, data sync, conflict resolution, VOIP, subscriptions, presence) for a Radiology Information System used by tens of healthcare clients and supporting thousands of concurrent users. Delivered WebRTC-based VOIP with live call state tracking, implemented live data synchronization with WebSockets, and built conflict-resolution and notification framewor

Led end-to-end integration of Distribution Management System data into an external dashboard, delivering 6–8 real-time widgets for energy grid visibility and implementing REST services and secure inter-system communication. Resolved a long-standing UI layout defect and built a hyperparameter optimization framework to automatically select and tune 30+ machine learning models for electric load forec

Built a configurable real-time dashboard framework for visualizing AI-classified social media data using drag-and-drop widgets with multiple chart/table/text visualizations and live updates. Improved cross-device usability by migrating to Bootstrap, and built real-time social media calendars and a learning centre with guided onboarding experiences.

Grade: First Class Honours

Master of Engineering (MEng) in Software Engineering, awarded First Class Honours. Received University Medal and British Computing Society Prize.

Higher National Certificate (HNC) in Interactive Media.