Jonas User

Led market expansion and commercial development for GotPhoto’s SaaS platform across Netherlands and Belgium, launching workflows and partnerships to drive adoption and revenue. Managed ~30 high-value UK studios generating €700k annual revenue and helped build the NL/BE markets to first €60,000 in annual revenue.

Handled all sales and support topics for the NL/DACH market and delivered training and onboarding for 15+ team members through weekly Q&A and feedback sessions. Created cross-department processes and managed customer experience quality, improving customer satisfaction by 25% while supporting scaling operations with department roadmaps.

Managed inbound and outbound B2B communication (~500 clients/year) and oversaw international licensing and CRM systems. Drove customer upselling, increasing account revenue by ~20%, and achieved on-target rewards and performance bonuses.

Delivered lessons to ~100 students per year and managed lesson planning and assessment of student progress.

Managed daily hostel operations and a team of 5 staff members, overseeing guest services and logistics. Controlled bookings (~180 guests/month) to support smooth operations and guest experience.

Supported care for 2,600+ animals and assisted with fundraising and community outreach efforts.

Improved sales performance across shops in East and West Flanders by coaching, training, and mentoring sales agents. Introduced new sales strategies and best practices and organized district events to support engagement and sales performance.

Promoted Greenpeace initiatives on the streets, engaging ~1,000+ supporters through direct outreach. Coached and led a team of 4 salespeople, improving monthly sales performance (~20%), recruiting and training junior team members, and managing a team budget of ~€5k monthly to achieve 2x bonuses consistently.

Managed a team of 3 sales staff members and oversaw shop sales performance. Provided technical knowledge and customer support, improving monthly sales and customer satisfaction.

Studied Health and Wellbeing Sciences at Sint-Paulus Instituut in Aalst, Belgium.

Completed BEM Sales Training in 2016.

Completed a TEFL certification (150 hours) through Global Language Training in 2017.