Open to opportunities

Margaret Soka

@margaretsoka

Experienced virtual assistant and customer support professional with nearly 10 years in banking operations and data management.

Tanzania

Message

What I'm looking for

I’m looking for a remote role where I can deliver accurate virtual assistance and customer support—handling emails, calendars, data entry, and CRM records—to help clients succeed and teams reach operational goals.

I’m an experienced administrative and customer service professional with nearly 10 years in banking operations, customer support, and data management. I’m known for delivering accurate, efficient, high-quality remote support that helps businesses grow and clients succeed.

In my roles, I handle customer inquiries, complaints, and feedback professionally, support account opening and transactions, and maintain accurate customer records through report writing and documentation. I also provide virtual assistance through email and calendar management, data entry, CRM systems support, and operational support using Microsoft Office, Google Workspace, and remote work platforms.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Officer

Current

NMB

Nov 2016 - Present (9 years 7 months)

Provided customer service by handling inquiries, complaints, and feedback while helping customers with account opening, transactions, and banking services. Prepared reports, maintained accurate customer records, and supported branch operations to ensure compliance with banking procedures.

Customer Support Customer Service Complaint Handling Account Opening Report Writing Records Management

Virtual Assistant

Freelance

Delivered remote virtual assistance and customer support, including data entry, email and calendar management, and operational/admin support. Performed English–Swahili translation and maintained records using Microsoft Office, Google Workspace, and CRM systems.