Margaret Soka
@margaretsoka
Experienced virtual assistant and customer support professional with nearly 10 years in banking operations and data management.
What I'm looking for
I’m an experienced administrative and customer service professional with nearly 10 years in banking operations, customer support, and data management. I’m known for delivering accurate, efficient, high-quality remote support that helps businesses grow and clients succeed.
In my roles, I handle customer inquiries, complaints, and feedback professionally, support account opening and transactions, and maintain accurate customer records through report writing and documentation. I also provide virtual assistance through email and calendar management, data entry, CRM systems support, and operational support using Microsoft Office, Google Workspace, and remote work platforms.
Experience
Work history, roles, and key accomplishments
Customer Experience Officer
NMB
Nov 2016 - Present (9 years 7 months)
Provided customer service by handling inquiries, complaints, and feedback while helping customers with account opening, transactions, and banking services. Prepared reports, maintained accurate customer records, and supported branch operations to ensure compliance with banking procedures.
Virtual Assistant
Freelance
Delivered remote virtual assistance and customer support, including data entry, email and calendar management, and operational/admin support. Performed English–Swahili translation and maintained records using Microsoft Office, Google Workspace, and CRM systems.
Education
Degrees, certifications, and relevant coursework
University of Dodoma
Bachelor of Science in Information Systems, Information Systems
2010 - 2013
Earned a Bachelor of Science in Information Systems from the University of Dodoma from 2010 to 2013.
St. Mary Goreti Secondary School
Advanced Certificate of Secondary Education, Secondary Education
2008 - 2010
Completed an Advanced Certificate of Secondary Education program at St. Mary Goreti Secondary School from 2008 to 2010.
St. Anne Marie Secondary School
Ordinary Certificate of Secondary Education, Secondary Education
2004 - 2007
Completed an Ordinary Certificate of Secondary Education at St. Anne Marie Secondary School from 2004 to 2007.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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