Open to opportunities

Jo Naiker

@jonaiker

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Technical Business Analyst and Software Developer focused on solutions, automation, and continuous improvement.

South Africa

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What I'm looking for

I am seeking a role where I can apply business analysis and development skills, work in an Agile team, drive automation, mentor juniors, and continue upskilling in modern web and data technologies.

I'm currently a Technical Business Analyst at Investec. I'm on my last few months of my degree is computer science, with 15 years of working experience. My hobbies include video gaming, gardening and research.

Experience

Work history, roles, and key accomplishments

Current

Technical Business Analyst

Current

Investec

Jan 2023 - Present (2 years 8 months)

Evaluate business processes, perform requirements analysis and lead Agile-driven improvement initiatives that modernize systems and support stakeholder alignment across projects.

Business Analysis Agile)Requirements Gathering Process Optimization UAT Stakeholder Management Project Planning Documentation

Software Developer/Business Analyst

Forty One Business Solutions

Nov 2021 - Jan 2023 (1 year 2 months)

Developed and maintained system enhancements, debugged code, participated in code reviews and collaborated with testers and analysts to deliver maintainable, tested software features.

Software Development Debugging Code Review Collaboration Testing Clean Code

Web Developer Intern

Code College

May 2022 - Oct 2022 (5 months)

Built web applications and pages using JavaScript, HTML, CSS and Node.js, and developed PostgreSQL database schemas and UML diagrams as part of practical web development training.

JavaScript HTML CSS JavaScript (Node.Js Express React PostgreSQL Git Debugging

Senior Level 2 IT Technician

Pink Elephant

Nov 2021 - May 2022 (6 months)

Provided 1st/2nd line technical support, resolved network and hardware issues, configured VPNs, and automated tasks with Python scripting while tracking incidents and supporting VIP users.

Technical Support Python VPN Active Directory Incident Management Remote Support Selenium

Level 1 IT Technician

Pink Elephant

Oct 2019 - Nov 2021 (2 years 1 month)

Delivered first-line IT support, logged and tracked incidents, performed hardware/software troubleshooting and coordinated with vendors for device replacements and user support.

Troubleshooting Ticketing Customer Service Remote Support Active Directory Documentation

English & Art Teacher

Various Schools

Feb 2018 - Nov 2021 (3 years 9 months)

Taught English and arts to children aged 2–7, designed lesson plans, managed large class schedules and delivered up to 40 one-hour classes weekly while assessing and reporting student progress.

Lesson planning Classroom Management Assessments Communication Public Speaking Time Management

Clinic Reception Administrator

Netcare Sunninghill Hospital

Feb 2013 - Feb 2016 (3 years)

Managed patient reception and bookings, captured medical records, coordinated stakeholder communications and prepared monthly statistics and event logistics for maternal services.

Scheduling Reporting Customer Service Event Coordination

Booking Agent

Hewlett Packard Repair Centre

Sep 2011 - Feb 2013 (1 year 5 months)

Handled client repair bookings, logged and dispatched tickets to technicians, assisted with troubleshooting and processed warranty and out-of-warranty claims.

Ticketing Customer Service Troubleshooting Document Management Communication