Jomon Pielago

I've supported Western Dental and Brident Dental and Orthodontics by scheduling general dentistry and orthodontic consultations, confirming appointments, and verifying insurance eligibility and benefits.

I process prior authorizations for Medi-Cal (Dentical) and Medicaid, follow up on claims, appeals, and denials, and manage accounts receivable for insurance and patient accounts. I work carefully with patient records, treatment plans, and sensitive healthcare information while following HIPAA privacy standards.

Previously, I helped jetBlue Airways clients plan travel, make bookings, and resolve disruptions such as cancelled flights and booking changes. I'm comfortable balancing urgent requests, accurate data entry, and customer service in fast-paced environments.