Kohleen Benavente

I’m a Dedicated Dental Virtual Assistant with 5+ years of experience in dental insurance support, patient relations, appointment scheduling, billing administration, insurance verification, and claims submission. I’m known for handling patient confirmations, coordinating payment posting, and supporting daily administrative operations with a high level of organization and attention to detail—especially in remote work environments.

In my current role as a Patient Relations Billing Administrator at New York Family Dentistry, I manage appointment scheduling, patient confirmations, payment posting, and billing coordination, while also handling patient follow-up and outbound campaign calling. Previously, as a Customer Service Representative – Dental Insurance Account, I focused on insurance verification, claims submission and follow-up, and resolving patient concerns through outbound and inbound support. I work efficiently with Dentrix, GoTo, CRM systems, and Google Sheets, with a consistent goal of delivering excellent patient care and operational efficiency.