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Airi Eveno

@airieveno

Passionate customer service professional with strong communication skills.

New Zealand
Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a warm and passionate customer service professional dedicated to providing high-quality service with the Japanese Omotenashi mindset. My experiences range from working as a receptionist at Novotel Auckland Airport, where I greeted over 100 guests daily, to being a customer service representative at Majorel Malaysia, where I ranked as the No. 1 specialist in my team.

Throughout my career, I have developed strong communication and problem-solving skills, allowing me to build lasting relationships with customers and colleagues alike. My ability to adapt and provide tailored solutions has been recognized by guests, who have expressed their gratitude for my efforts in enhancing their experiences.

With a background in various roles, including a system programmer and a lawyer assistant, I bring a diverse skill set and a commitment to excellence in every interaction. I am eager to leverage my skills in a dynamic environment where I can continue to grow and contribute positively to the team.

Experience

Work history, roles, and key accomplishments

TR

Roadhouse Allrounder

Tilmouth Well Roadhouse

Aug 2023 - Present (2 years 2 months)

Handled cash, Eftpos transactions, motor pass machine, and phone recharge operations. Managed motel and caravan park bookings.

ER

Volunteer

Ein Gev Resort

May 2022 - Present (3 years 5 months)

Welcomed customers with warm greetings and set up tables before the restaurant opened. Maintained cleanliness by sweeping, mopping, and cleaning the store, restaurant, bar, and kitchen.

MM

Customer Service Representative

Majorel Malaysia

Apr 2021 - Present (4 years 6 months)

Answered 20-30 phone calls daily and promptly replied to emails in English and Japanese. Investigated customer and hotel issues, proactively discussing solutions with senior staff.

HL

Farm Hand

77HIRE Pty Ltd

Nov 2016 - Present (8 years 11 months)

Performed various farm-related tasks. Contributed to the efficient operation of the farm.

Education

Degrees, certifications, and relevant coursework

Chukyo University logoCU

Chukyo University

Bachelor of Arts, World Englishes

Activities and societies: Researched Greek crisis and analyzed whether Japan might face a similar crisis; Delivered a presentation on donor cards in front of an audience of 100 people

Program focused on learning about the features of selected countries, such as their economy, culture, politics, and environment, through English study. Researched the Greek crisis and analyzed whether Japan might face a similar crisis. Delivered a presentation on donor cards in front of an audience of 100 people.

Tech stack

Software and tools used professionally

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