Airi Eveno
@airieveno
Passionate customer service professional with strong communication skills.
What I'm looking for
I am a warm and passionate customer service professional dedicated to providing high-quality service with the Japanese Omotenashi mindset. My experiences range from working as a receptionist at Novotel Auckland Airport, where I greeted over 100 guests daily, to being a customer service representative at Majorel Malaysia, where I ranked as the No. 1 specialist in my team.
Throughout my career, I have developed strong communication and problem-solving skills, allowing me to build lasting relationships with customers and colleagues alike. My ability to adapt and provide tailored solutions has been recognized by guests, who have expressed their gratitude for my efforts in enhancing their experiences.
With a background in various roles, including a system programmer and a lawyer assistant, I bring a diverse skill set and a commitment to excellence in every interaction. I am eager to leverage my skills in a dynamic environment where I can continue to grow and contribute positively to the team.
Experience
Work history, roles, and key accomplishments
Order Picking
Contact Baitore
Apr 2024 - Present (1 year 6 months)
Sorted products accurately according to orders. Proficiently identified and selected items with high precision.
Roadhouse Allrounder
Tilmouth Well Roadhouse
Aug 2023 - Present (2 years 2 months)
Handled cash, Eftpos transactions, motor pass machine, and phone recharge operations. Managed motel and caravan park bookings.
Receptionist
Novotel Auckland Airport
Aug 2023 - Present (2 years 2 months)
Greeted over 100 hotel guests daily, ensuring a warm welcome. Verified personal and payment information for smooth check-in and check-out processes.
Volunteer
Ein Gev Resort
May 2022 - Present (3 years 5 months)
Welcomed customers with warm greetings and set up tables before the restaurant opened. Maintained cleanliness by sweeping, mopping, and cleaning the store, restaurant, bar, and kitchen.
Customer Service Representative
Majorel Malaysia
Apr 2021 - Present (4 years 6 months)
Answered 20-30 phone calls daily and promptly replied to emails in English and Japanese. Investigated customer and hotel issues, proactively discussing solutions with senior staff.
Lawyer Assistant
Hata Law Firm
Oct 2019 - Present (6 years)
Created petitions accurately and submitted them to the courts. Prepared and sent letters to clients, other lawyers, and third parties involved in cases.
Translator & Office Clerk
Recruit Staffing / Nakanihon Air Service
Aug 2019 - Present (6 years 2 months)
Translated updated aircraft maintenance manuals and documents from English to Japanese. Contacted aircraft companies via email and phone calls to obtain additional information.
Farm Hand
77HIRE Pty Ltd
Nov 2016 - Present (8 years 11 months)
Performed various farm-related tasks. Contributed to the efficient operation of the farm.
System Programmer (COBOL)
Kline Logistics Japan
Apr 2013 - Present (12 years 6 months)
Summarized user requirements and designed new system flows. Programmed and tested new systems for export and import.
Education World Englishes
Chukyo University
Apr 2008 - Present (17 years 6 months)
Researched the Greek crisis and analyzed its potential impact on Japan. Delivered a presentation on donor cards to an audience of 100 people.
Education
Degrees, certifications, and relevant coursework
Chukyo University
Bachelor of Arts, World Englishes
Activities and societies: Researched Greek crisis and analyzed whether Japan might face a similar crisis; Delivered a presentation on donor cards in front of an audience of 100 people
Program focused on learning about the features of selected countries, such as their economy, culture, politics, and environment, through English study. Researched the Greek crisis and analyzed whether Japan might face a similar crisis. Delivered a presentation on donor cards in front of an audience of 100 people.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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