At VFS Global, I support around 100 applicants a day, answering questions and explaining requirements and next steps. I aim to make the process clear and reassuring, especially for people who are anxious or frustrated.
I review documents against requirements and guide each applicant on what’s needed. I also carry out end-of-day checks on processed applications, correcting errors and helping keep the experience smooth.
I process fee payments and complete daily reconciliation, and I support the South African Consular Department with day-to-day requests and application tracking. I use Outlook, Teams, and Excel to share updates and coordinate with colleagues.
