Open to opportunities

Joi-Ling Portugues

@joi-lingportugues

Message

I am an HR leader driving strategic talent and organizational development.

Puerto Rico

Message

What I'm looking for

I seek a senior HR leadership role where I can lead talent acquisition, organizational development, and HR operations for a multinational or high-growth organization, drive inclusive culture, and manage large employee populations through strategic programs.

I am a Human Resources leader with over 15 years of experience driving strategic HR initiatives for large, multinational organizations. I have supported HR operations for 3,000+ employees across Puerto Rico and the United States and led HR department development after major mergers.

I partner with leadership to improve talent acquisition, performance management, benefits, and compliance, and I have reduced overtime by 15% while helping achieve 98% employee retention. I am fluent in Spanish, English and Italian, and I use HRIS and analytics tools such as Workday, Visier and Kronos to inform people strategies.

Experience

Work history, roles, and key accomplishments

Current

Senior HR Partner

Current

FIS

Jan 2013 - Present (12 years 8 months)

Provided HR support to Puerto Rico and business teams across 50 states for 3,000+ employees; led HR department development post-merger and managed recruiting, employee relations, performance management, benefits, and compliance.

Talent Acquisition Employee Relations Performance Management Benefits Administration Workday Oracle HR Investigations Organizational Development

HR Director

Arecibo Observatory

Jan 2011 - Jan 2013 (2 years)

Led HR services during an organizational merger, directing recruiting, training, employee relations, and compensation. Managed grievance processes and ensured legal compliance across HR operations.

Employee Relations Recruiting Compensation Training Compliance

HR/Property Manager

Condado City Business / Rio Management Services

Jan 2009 - Jan 2011 (2 years)

Oversaw commercial property operations and financials, managing leases, rent collection, vendor contracts, and directing private car park operations. Ensured operational efficiency and contract compliance.

Property Management Lease Management Vendor Management Financial Reporting Rent Collection Operations Contract Negotiation

Independent HR Consultant

Independent Consultant

Jan 2007 - Jan 2009 (2 years)

Provided HR consulting to small businesses in retail, construction, and administration, delivering recruitment, payroll, and policy development services to improve HR compliance and processes.

HR Consulting Recruitment Policy Development Payroll Management Training Employee Relations

Independent Human Resources Consultant

Independent Consultant

Jan 2007 - Jan 2009 (2 years)

Provided HR consulting to small businesses in retail, construction, and administration, delivering recruitment, policy, payroll, and training support. Advised clients on compliance and HR best practices.

HR Consulting Recruitment Payroll Management Policy Development Training

Human Resources Manager

Ferrero, Inc.

Jan 1994 - Jan 2007 (13 years)

Partnered with the CEO on strategic HR planning, reduced overtime by 15% and achieved 98% employee retention while managing training for 200+ employees and benefits programs. Led closure of a manufacturing division and coordinated outplacement services.

Overtime Reduction Employee Retention Training Delivery Benefits Administration Outplacement

Human Resources Manager

Ferrero

Jan 1994 - Jan 2007 (13 years)

Partnered with the CEO on strategic HR planning, reduced overtime by 15% and maintained 98% employee retention while managing training for 200+ employees and coordinating manufacturing division closure and outplacement.