johnson logan

I am a dedicated and customer-focused support agent with proven experience in delivering exceptional service in fast-paced environments. My skills in multitasking, problem-solving, and providing empathetic support have allowed me to assist gig workers and customers effectively. I thrive in managing multiple chat conversations while maintaining clear and concise communication, ensuring that every interaction is productive and positive.

In my role as a Customer Support Agent at ONQ Kenya, I provided real-time support to gig workers, helping them navigate inquiries and troubleshoot issues. My commitment to user satisfaction and retention is reflected in my empathetic approach and my ability to adapt to flexible work schedules, including evenings and weekends. I am proficient in various chat support tools and CRM systems, which I utilize to document interactions and enhance workflow efficiency.