At KEYSTONE BANK HEAD OFFICE, I conducted spot checks and branch service assessments against established standards. I maintained Excel trackers and prepared management reports on findings, trends, recurring issues, recommendations, and remediation status.
I researched and benchmarked financial institutions, and analysed customer complaints and feedback to support root-cause analysis and corrective actions. I also developed reporting formats, service communications, training materials, presentations, and visual content.
As PA to Diplomatic Head at DIPLOMATIC SECTION - PSFU, I managed schedules, correspondence, documents, and day-to-day administrative responsibilities. I prepared reports and meeting materials, supported meetings involving Consulates General and High Commissions, and handled sensitive information with discretion.
