Open to opportunities

John San Gaspar

@johnsangaspar

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Project manager and executive assistant who streamlines operations, boosts performance, and delivers client results.

Philippines

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What I'm looking for

I’m looking for a role where I can drive project deliverables, streamline workflows with SOPs, and support teams with data-backed communication. I want a fast-paced environment that rewards measurable impact and continuous improvement.

I’m a Project Manager and Executive Assistant who turns day-to-day activity into measurable outcomes. At Jump Tech Group, I orchestrated monthly deal closures for up to 4 clients, managing contracts and project portfolios valued at $500– $4,500.

I focus on execution systems: I tracked tasks, coordinated teams, and improved operational efficiency by 50%. I also built internal SOPs from scratch, standardizing workflows and driving a 65% increase in weekly task completion.

I bring a strong customer and data mindset from my Customer Service Specialist role at Alorica, where I improved team efficiency and customer satisfaction by 28%, maintained 100% satisfaction over a 3-month period, and reduced complaints by 80% through mentoring and cross-department collaboration. I also use Excel and Slack to build statistical trackers that help identify and fix performance gaps.

Experience

Work history, roles, and key accomplishments

Assistant Photographer / Videographer

Freelancer

Improved client satisfaction for wedding and debut projects by contributing creative input, increasing positive client feedback by 60%. Coordinated on-location logistics and equipment management to support zero-delay production schedules and smooth client interactions.

Photography Assistance On Location Logistics Equipment Management Client Communication Production Coordination

Executive Assistant / PM

Jump Tech Group

Orchestrated monthly deal closures for up to 4 clients, managing contracts and project portfolios valued at $500–$4,500 to support revenue growth. Improved operational efficiency by 50%, increased weekly task completion by 65%, and ensured 100% alignment between daily activities and quarterly business objectives through SOPs, task tracking, and executive calendar/priority communication management.

Project Management Contract Management SOP Development Calendar Management Task Management Operational Efficiency Executive Communication

Customer Service Specialist

Alorica

Consistently exceeded customer service performance metrics, improving team efficiency and customer satisfaction by 28% through AHT and NPS gains. Maintained a 100% satisfaction rate for 3 months by resolving 60+ daily phone inquiries, mentoring new hires, reducing complaints by 80%, and building Excel/Slack trackers for real-time performance insights.

Customer Service Phone Support AHT NPS Data Analysis Excel reporting Mentoring