Open to opportunities

Angelie Sarno

@angeliesarno

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Trained Medical Virtual Assistant skilled in telehealth and admin support.

Philippines

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What I'm looking for

I seek a role providing remote clinical administrative support where I can apply telehealth coordination, patient scheduling, HIPAA-compliant documentation, and caregiving experience to improve patient care and office efficiency.

I am a trained Medical Virtual Assistant with hands-on experience in patient scheduling, telehealth support, and healthcare administrative tasks. I bring reliable, detail-oriented support to clinical teams, including HIPAA-compliant documentation and digital medical record management.

My background includes caregiving experience for patients with Alzheimer’s and bedridden individuals, vital signs monitoring, and direct patient assistance, combined with virtual assistance skills such as inbox and calendar coordination, appointment reminders, and simulated telehealth support.

I am proficient in Google Workspace and Outlook, comfortable following clinical workflows and call scripts, and committed to improving patient communication and operational efficiency for medical practices.

Experience

Work history, roles, and key accomplishments

Current

Medical Virtual Assistant

Current

Private Caregiver

Jan 2019 - Present (7 years 2 months)

Provided virtual and in-person patient support including appointment scheduling, telehealth assistance, and HIPAA-compliant medical record maintenance; supported providers and pharmacies and handled patient inquiries. Delivered direct caregiving for bedridden and Alzheimer’s patients, monitoring vital signs and assisting with ADLs.

Patient Scheduling Telehealth HIPAA Vital Signs Monitoring Medical Records Google Workspace Outlook

Customer Service Representative

Private Caregiver

Jan 2017 - Dec 2018 (1 year 11 months)

Handled outbound calls to offer services and promotions, assessed customer needs, updated records, and transferred interested leads or closed sales following call scripts. Maintained accurate call outcomes and customer information for follow-up.

Outbound Calling Lead Qualification Call Outcome Tracking Persuasion

Education

Degrees, certifications, and relevant coursework

Medical Virtual Assistant (MedVA) Program

Training Certificate, Medical Virtual Assistance

2026 - 2026

Activities and societies: Conducted mock calls for appointment reminders and simulated telehealth support; managed inbox and digital medical documentation.

Completed training in patient scheduling, telehealth support, follow-ups, and HIPAA-compliant healthcare administrative tasks.