Johnray Benitez

Secured prior authorizations and benefit verifications for outpatient surgical procedures, reducing claim denials and cancellations. Managed patient intake and scheduling across practice management tools, and verified insurance details to ensure financial clearance.

Provided member-centered support by assisting patients with healthcare benefits and care options, resolving claims and billing issues, and coordinating with providers to ensure timely, compliant, and high-quality service.

Delivered high-touch guest relations and service support to international passengers, resolving onboard inquiries, reservation updates, and complex concerns with empathy. Managed front-desk operations and coordinated across shipboard departments to ensure smooth embarkation and debarkation.

Pursued a Bachelor of Arts in Communication with a focus on organizational communication, business communication, and information privacy ethics.