John Raphael De Torres

Led client onboarding for project engagements, including personalized walkthroughs, account setup, and automation kickoffs. Conducted strategic funnel planning sessions, particularly for engagements under $5K, aligning business objectives with customized sales funnel architectures.

Oversaw daily business operations and managed CRM updates, including client and lead inquiries. Coordinated weekly client meetings and activities, monitoring and analyzing operational performance.

Monitored real-time operational performance metrics such as AHT, Service Level, and Adherence. Managed attendance tracking and ensured accurate schedule adherence, adjusting staffing dynamically to meet targets.

Created, edited, and scheduled engaging content across platforms, maintaining a consistent posting calendar to drive audience growth and retention. Grew a follower base through targeted content strategies, significantly increasing the follower count.

Managed procurement processes and vendor relationships for U.S.-based service providers, negotiating contracts, pricing, and terms to ensure optimal value and cost efficiency. Identified cost-saving opportunities, resolving critical procurement issues and reducing annual expenses by $1-2M.

Handled over 50 customer inquiries daily, consistently achieving a 95% customer satisfaction (CSAT) rating. Maintained a high First Call Resolution (FCR) rate of 90%, effectively meeting or exceeding monthly KPIs.

Studied foundational principles of elementary education, preparing for a career in teaching. Gained knowledge in various pedagogical approaches and classroom management techniques.