John Phillip Buena

Writes scripts for video content covering extinct and endangered species for a growing YouTube channel. Manages the full production pipeline from concept to publish, keeping episodes on schedule.

Produces tutorial and instructional guide videos on productivity topics for a YouTube audience. Plans and scripts educational video content with a focus on clarity and viewer retention.

Handled customer support across four WordPress products — SureCart, SureDash, SureMembers, and Presto Player. Resolved customer issues and plugin conflicts across a high-volume support queue.

Authored technical documentation, user guides, and developer references for a leading WordPress LMS plugin. Collaborated with dev and support teams to translate complex features into clear, accessible content.

Directed all operations for a WordPress services firm — SOPs, project workflows, QA, and team systems. Managed client relationships and delivery pipelines for a fully distributed remote team over 6 years.

Led editorial operations for Astra — one of the world's most-installed WordPress themes (1M+ active users). Managed content contributors, brand voice, and SEO-driven editorial calendars to grow organic traffic.

Researched and implemented marketing funnel strategies for one of the world's largest SaaS platforms. Conducted competitive analysis to identify funnel gaps and optimization opportunities.

Managed social media content strategy, scheduling, and community engagement across platforms. Grew audience engagement via a consistent content calendar and tone-of-voice guidelines.

Executed social media strategies and paid ad campaigns across Facebook and Instagram. Monitored campaign analytics and continuously optimized for engagement and conversion.

Pursued a Bachelor of Science in Psychology with a major in Behavioral Management.

Pursued a Bachelor of Secondary Education with a major in Communication Arts (English).