Open to opportunities

John Peiris

@johnpeiris

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Results-driven support technician with a passion for customer satisfaction.

Sri Lanka

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What I'm looking for

I am looking for a role that offers opportunities for growth and collaboration.

I am a highly motivated and proactive professional with a strong work ethic and a commitment to excellence. My experience as a Support Technician at Bepoz Global Pvt Ltd has honed my skills in delivering technical support and troubleshooting a variety of hardware, software, and network issues. I thrive in collaborative environments and am dedicated to driving positive change within my team.

Throughout my career, I have demonstrated my ability to engage with customers effectively, ensuring their needs are met and their issues resolved promptly. My previous role as a Customer Relations Executive at Corpreus Pvt Ltd allowed me to develop my communication skills further, where I successfully generated interest and secured investment opportunities through targeted outreach. I am always eager to embrace new challenges and expand my skill set to contribute meaningfully to any organization.

Experience

Work history, roles, and key accomplishments

Current

Support Technician

Current

Bepoz Global Pvt Ltd

Mar 2022 - Jan 2025 (2 years 10 months)

Provided initial troubleshooting and technical support to customers, resolving hardware, software, and network issues. Documented incidents and escalated complex cases to ensure timely resolutions and uphold customer satisfaction.

Technical Support Troubleshooting Customer Service Documentation Problem Solving Communication Time Management

Customer Relations Executive

Corpreus Pvt Ltd

Dec 2020 - Jan 2021 (1 month)

Generated interest and secured investment opportunities through targeted outreach via phone calls and email communications, focusing on building customer relationships.

Communication Outreach Sales Relationship Building Email Marketing Phone Communication

Photographer

Jonathans Est. 1924

Jul 2018 - Dec 2020 (2 years 5 months)

Assisted with photography projects by supporting photo shoots, editing images, and engaging with clients to ensure a seamless experience.

Photography Photo Editing Customer Service Client Engagement Technical Skills

Education

Degrees, certifications, and relevant coursework

Coursera

Professional Certificate, Information Technology

2021 - 2021

Completed the Google IT Support Professional Certificate, covering topics such as Technical Support Fundamentals, Computer Networking, Operating Systems, System Administration, and IT Security.

Ingrin Institute

Certificate, Graphic Design

2018 - 2018

Studied Graphic Design, focusing on software tools such as Corel Draw, Adobe Illustrator, Adobe Photoshop, and Adobe InDesign.

E-Soft Metro Campus

Diploma, Information Technology

2017 - 2017

Completed a Diploma in Information Technology, covering Fundamentals of ICT, Microsoft Office, Networking, Graphics & Animation, Software Engineering, and Basic Programming.