Skilled and accomplished professional with a track record of around 2 years as a Tech Support Specialist, delivering exemplary technical assistance and issue resolution to clients. Additionally, equipped with nearly 3 years of successful experience in Recruitment and Talent Acquisition, consistently identifying and securing top-tier candidates for diverse roles. Possesses exceptional communication and problem-solving abilities, adept at building strong client and candidate relationships. Thrives in dynamic work settings, consistently achieving outstanding results. A dedicated and adaptable individual committed to enhancing team efficiency and driving organizational success.
NKLooking for a job
Nidesh Kasilingam
@nideshkasilingam
Technical Support Specialist
Sri LankaExperience
Work history, roles, and key accomplishments
2TCurrent
Technical Support Specialist
24/7 Techies
Apr 2022 - Present (3 years 2 months)
• Provided first-class technical support to clients, promptly resolving hardware and software issues through effective troubleshooting techniques, while upholding an average rate of resolution of 95%.
• Assisted customers via phone, email, and chat, exhibiting excellent communication skills and ensuring a positive support experience by responding within 60 seconds.
EMTalent Acquisition Specialist
Emapta
Apr 2022 - Mar 2023 (11 months)
• Spearheaded end-to-end recruitment efforts, collaborating with hiring managers to define job requirements and source top-tier candidates.
• Utilized various sourcing strategies, including job boards, social media platforms, and professional networks, to attract high-quality talent.
GI
Technical Bench Sales Recruiter
Georgia IT
Nov 2020 - Apr 2022 (1 year 5 months)
• Led bench sales efforts to identify and engage potential consultants on the bench, matching their skills with available project requirements.
• Actively managed and nurtured relationships with a network of consultants on the bench, ensuring a steady pool of qualified candidates for immediate project staffing needs.
Education
Degrees, certifications, and relevant coursework
Nidesh hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
Sri LankaAuthorized to work in
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