Open to opportunities

John Patrick Enriquez

@johnpatrickenriquez

Message

Experienced BPO customer service and technical support specialist.

Philippines

Message

What I'm looking for

I am seeking a customer-focused technical support role where I can apply my troubleshooting and communication skills to resolve issues, contribute to service quality, and grow into higher-level support or leadership opportunities.

I am an experienced BPO professional specializing in customer service and technical support, with hands-on experience handling calls, chat, and email to resolve inquiries and troubleshoot issues accurately.

I have worked as a Technical Service Representative (2023-2025), providing customer assistance with dental software installation and data migration, and supporting both basic and Tier 2 technical issues via chat and inbound calls.

Previously, I served in Customer Service Support (2022-2023) handling a telecommunications account, assisting customers with technical issues, billing concerns, and account inquiries while ensuring clear communication and timely resolution.

I bring strong communication, problem-solving, adaptability, time management, attention to detail, and resilience—qualities I use to deliver excellent support and ensure customer satisfaction.

Experience

Work history, roles, and key accomplishments

Technical Service Representative

Buwelo

Jan 2023 - Jan 2025 (2 years)

Provided customer assistance with dental software installation and data migration, resolving Tier 1 and Tier 2 technical issues via chat and inbound calls to ensure timely resolution and positive customer experience.

Technical Support Dental Software Data Migration Troubleshooting Inbound Calls Chat Support Customer Satisfaction Tier 2 Support

Customer Service Support

Alorica

Jan 2022 - Jan 2023 (1 year)

Handled telecommunications accounts, resolving technical issues, billing concerns, and account inquiries via inbound calls to improve customer satisfaction and service efficiency.