John Olakusehin

I am a customer support professional with over 2 years of hands-on experience delivering email and live chat support in fast-paced environments. I excel at clear written communication, troubleshooting customer issues, and maintaining brand voice across interactions.

My experience includes handling 30–50 inquiries daily, managing tickets in CRM systems, and following documented processes to ensure consistent, high-quality support. I am comfortable working remotely and supporting customers across multiple time zones.

I am proficient with Zendesk, Freshdesk, and Intercom, and I consistently meet response-time and quality expectations while maintaining accurate records and appropriate escalations. I thrive in collaborative settings and work closely with teammates to resolve complex issues.

I hold a B.Eng. in Civil Engineering (Ekiti State University, 2024) and bring disciplined time management, remote work reliability, and a customer-first mentality to every role.