Kimberly Coursey

Supported the design and implementation of features leveraging vehicle and cloud-based technologies, working cross-functionally to facilitate the collection, testing, and analysis of data vital to the configuration, issue resolution, and feature engineering lifecycle. Automated the detection and resolution of issues, synthesizing data to develop balanced test plans optimizing quality and efficienc

Owned the delivery of concurrent multimillion-dollar projects at various stages of implementation, overseeing projects involving business configuration and readiness, provider allocation and management, operations and innovation, and technical support. Led business teams in gathering requirements, mapping existing and future-state processes, and conducting user acceptance testing.

Managed a portfolio of projects centered around technology development and deployment, working with application development teams to create custom solutions using the Scaled Agile Framework (SAFe), leveraging Agile approaches in a Waterfall environment. Developed and maintained financial forecasts, monitored actual spend, and allocated resources to achieve changing priorities.

Supported SAP implementation project, joining the team during the requirements gathering stage and documenting business needs, defining hundreds of critical reports, and orchestrating on-time, within-budget, and in-scope completion of transformation project. Thrived in a full-lifecycle project ownership role, leading cross-functional stakeholders throughout the project, employing an Agile approach

Drove community outreach and engagement, recruited and retained volunteers, and led giving campaigns critical to fundraising $1.2M annually. Secured corporate and institutional sponsorships to extend community impact and peer-to-peer fundraising efforts.

Promoted throughout tenure, initially providing tech support role and training for all new hires at Chrysler dealerships across the U.S. before serving the needs of 5K+ end-users at Ford Motor Company’s Research and Engineering campus. Managed diverse projects of varying scales, including beta testing new applications, coordinating planned outages, and facilitating disaster recovery.

Oversaw training administrators working on the DTE Energy project, working diligently to understand and map existing processes and procedures, identify and act on opportunities for modernization and improvement, and drive solid and sustainable KPIs. Virtually eliminated data entry inaccuracies by developing an inaugural SAP-based audit procedure, similarly applying Lean methodologies to streamline

Completed a Bachelor of Science degree with a minor in Psychology. This program provided a foundation in health administration principles and psychological concepts.

Participated in the Electronic Medical Record Implementation Initiative. This training focused on the practical aspects of implementing electronic medical record systems.