Johnny User

I’m a dedicated, detail-oriented Executive Assistant with 5 years of combined experience supporting executives, managing administrative operations, and delivering exceptional customer service. I bring strong quality assurance experience, along with a consistent focus on accuracy and efficiency in fast-paced environments.

In my recent Executive Assistant role, I managed executive calendars, meetings, and daily schedules to ensure full coordination of appointments and timely follow-ups. I also processed 50+ Certificates of Insurance (COIs), business registrations, and permit-related documents while maintaining compliance and accuracy.

Previously, as a Teleperformance Quality Assurance Analyst, I monitored 50–80 customer interactions weekly to evaluate service quality, policy compliance, and customer experience. I ensured 100% adherence to client guidelines and produced quality reports and performance analyses that supported operational improvements, including identifying recurring call trends and process improvement opportunities.

Before that, I worked as a Customer Expert handling 60–100 customer interactions daily via phone, email, and chat support. I consistently met KPIs across productivity, quality, attendance, and customer experience, while maintaining complete and compliant documentation of customer interactions—skills I now apply to support executives and keep operations running smoothly. I’m also currently pursuing a Bachelor of Science in Tourism Management.