John Muriithi

I’m a licensed estate management professional with over 15 years of experience delivering high-standard property management and customer service across residential, commercial, and public sector environments. I’ve spent much of my career on the ground, building trust with residents and property owners while overseeing facility operations, coordinating vendors, and keeping multi-site teams accountable to consistent service standards.

In my current role as a Senior Property & Operations Consultant at Metropolitan Realtors (Nairobi), I oversee daily operations for a residential portfolio and serve as the primary contact for resident inquiries, complaints, and feedback. I coordinate third-party vendors (security and maintenance) to reduce operational disruptions by 30% through structured scheduling, while managing lease administration and tenancy lifecycle documentation.

Previously at Kenya Revenue Authority (KRA), I applied ISO 9001:2015 quality standards to facility administrative workflows and aligned operations with institutional compliance baselines. I maintained regional property registers and asset logs, conducted structural maintenance inspections with findings reported to executive management, and handled procurement and vendor engagement—achieving a 20% cost reduction through competitive sourcing.

I also led day-to-day operations at Lloyd Masika Ltd. (Crossroads Shopping Mall), directing upkeep and landscaping standards for a high-traffic retail asset and compiling operational reports for senior management. Earlier, as a Property Manager (Valuation & Agency) at Kinyua Koech Ltd., I enforced building rules and site policies, onboarded new tenants, scheduled and supervised ground staff, and supported valuation and agency functions—always balancing operational consistency, sound judgment, and calm professionalism.