Monica User
@monicauser10
Dependable property operations and digital retail specialist focused on client success.
KenyaWhat I'm looking for
I am a dependable, self-motivated property operations and digital retail professional with over a decade of hands-on experience managing residential properties, short-term rentals, and e-commerce operations. I have independently overseen leasing, tenant relations, large renovation projects, vendor coordination, inventory and order fulfillment, and digital marketing campaigns while maintaining strong client and guest satisfaction.
I consistently deliver reliable results with minimal oversight, having achieved Superhost status for short-term rentals and supported an online store to a 4.9★ Google rating. I prioritize clear communication, integrity, and proactive problem solving to preserve client relationships and optimize operational performance.
Experience
Work history, roles, and key accomplishments
Short-Term Rental Coordinator
Airbnb Property
Jan 2023 - Present (2 years 9 months)
Managed daily operations of a short-term rental, achieving and maintaining Superhost status (4.8★) through guest communication, bookings, check-ins, vendor coordination, and pricing optimization to maximize occupancy.
Property Operations Specialist
Self-Employed
Feb 2011 - Present (14 years 8 months)
Sole representative for a U.S.-based landlord managing residential property in Nairobi, overseeing leasing, tenant screening, rent collection, maintenance coordination, and directing renovation projects to completion.
Digital Operations Coordinator
Ella’s Baby Store Ltd
Mar 2016 - Dec 2023 (7 years 9 months)
Managed online retail operations, driving a 4.9★ Google rating through inventory control, order fulfillment, customer service, product listings optimization, and paid digital marketing campaigns.
Real Estate Consultant
MO&IKE Realtors
Feb 2011 - Dec 2016 (5 years 10 months)
Facilitated rental and sale transactions, guided clients through tenant screening and lease agreements, marketed listings, conducted showings, and negotiated lease and sale terms to close deals.
Administrative & Real Estate Associate
Touchline Management Consultants
Jan 2009 - Feb 2011 (2 years 1 month)
Managed administrative operations, supported financial processes, drafted contracts, marketed property listings, conducted market research, and maintained property databases to support sales and management functions.
Education
Degrees, certifications, and relevant coursework
UNUniversity of Nairobi
Bachelor of Arts, Sociology and Psychology
Completed coursework in Sociology and Psychology; degree not conferred.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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