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@johnknorr
Experienced IT Support Technician with a strong background in technical support.
United StatesI am an IT Support Technician with extensive experience in providing technical support and managing IT systems. Currently, I work at NetFriends, where I serve as a Tier 2 support technician, addressing a wide range of hardware and software issues. My role involves not only troubleshooting but also serving as an escalation point for Tier I support, ensuring that our clients receive timely and effective solutions.
Prior to my current position, I spent over 15 years at Temple University as a Senior Technical Support Specialist. There, I managed server administration in a Windows environment and provided on-call consulting for technical requests. My experience spans various environments, including HIPAA secure networks, and I have a proven track record of managing Active Directory and supporting a diverse user base. I am passionate about technology and committed to delivering high-quality support to enhance user experience.
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Work history, roles, and key accomplishments
NetFriends
Feb 2017 - Present (8 years 9 months)
Provided telephone support for a wide range of hardware and software issues in a Managed Services call center. Served as escalation point of contact for Tier I assistance and supported the NOC. Managed M365 and Google Workspace email systems and documented client onboardings.
Temple University
Feb 2001 - Jun 2016 (15 years 4 months)
Managed server administration within a Windows 2008/2012 environment, including HIPAA secure networks. Handled Active Directory management and provided on-call consulting for technical requests. Managed hardware for the Department of Psychology and supported over two hundred users daily.
IMET Corporation
Jan 2001 - Jun 2016 (15 years 5 months)
Set up a network, domain, and file server for a small Electrical Engineering firm. Provided troubleshooting support for software and hardware issues both via telephone and in person.
Fox Chase Cancer Center
Sep 1998 - Feb 2001 (2 years 5 months)
Provided technical support in a Windows NT and Office 97 environment, handling programming and database management on VAX/VMS platform.
Degrees, certifications, and relevant coursework
CCBachelor of Science, Computer Science
High School Diploma
Software and tools used professionally
United StatesYou can contact John and 90k+ other talented remote workers on Himalayas.
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