John Knorr
@johnknorr
Experienced IT Support Technician with a strong background in technical support.
United StatesWhat I'm looking for
I am an IT Support Technician with extensive experience in providing technical support and managing IT systems. Currently, I work at NetFriends, where I serve as a Tier 2 support technician, addressing a wide range of hardware and software issues. My role involves not only troubleshooting but also serving as an escalation point for Tier I support, ensuring that our clients receive timely and effective solutions.
Prior to my current position, I spent over 15 years at Temple University as a Senior Technical Support Specialist. There, I managed server administration in a Windows environment and provided on-call consulting for technical requests. My experience spans various environments, including HIPAA secure networks, and I have a proven track record of managing Active Directory and supporting a diverse user base. I am passionate about technology and committed to delivering high-quality support to enhance user experience.
Experience
Work history, roles, and key accomplishments
IT Support Technician - Tier 2
NetFriends
Feb 2017 - Present (8 years 4 months)
Provided telephone support for a wide range of hardware and software issues in a Managed Services call center. Served as escalation point of contact for Tier I assistance and supported the NOC. Managed M365 and Google Workspace email systems and documented client onboardings.
Technical Support/Network Administration
IMET Corporation
Jan 2001 - Jun 2016 (15 years 5 months)
Set up a network, domain, and file server for a small Electrical Engineering firm. Provided troubleshooting support for software and hardware issues both via telephone and in person.
Senior Technical Support Specialist
Temple University
Feb 2001 - Jun 2016 (15 years 4 months)
Managed server administration within a Windows 2008/2012 environment, including HIPAA secure networks. Handled Active Directory management and provided on-call consulting for technical requests. Managed hardware for the Department of Psychology and supported over two hundred users daily.
Developmental Operations Specialist
Fox Chase Cancer Center
Sep 1998 - Feb 2001 (2 years 5 months)
Provided technical support in a Windows NT and Office 97 environment, handling programming and database management on VAX/VMS platform.
Education
Degrees, certifications, and relevant coursework
CCChestnut Hill College
Bachelor of Science, Computer Science
Cardinal Dougherty High School
High School Diploma
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
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