John K

Register factory warranties for new household appliances and sell month to month appliance care plans. Resolve customer inquiries and issues through effective communication and problem-solving techniques.

Worked as an independent contractor, incorporating cross-selling, up-selling, and add-ons to increase sales. Generated new and repeat sales by offering timely product, service, and technical information.

Provided technical support to users of Everpass, a commercial sports streaming platform. Resolved technical issues for customers using remote diagnostic tools and ticketing systems.

Registered home care providers, recipients, and designated representatives. Provided help with payroll entry, support for time entry methods, and adjusting payroll discrepancies.

Assembled, wired, and tested industrial circuit breakers and control panels for power grids. Read and interpreted blueprints, schematics, and drawings to assemble parts and products.

Held two positions: setting up rides for low income families with Modivcare and serving as a Holland America customer service representative. Responded to customer requests for products, services, and company information.

Assembled and tested end feeds and plug in power distribution equipment for industry and data centers. Worked as assembler, line lead, and tester over the course of these years.

Wired and tested racks and panels for power company substations and transit/train control rooms. Served as field representative and consultant to engineers and electricians to get systems up and running.

Associate of Science in Electronic Engineering Technology from Electronic Technology Institute, completed in June 1985.

High school diploma from Belle Vernon Area High School, completed in May 1983.