Titus Tinch
@titustinch
Sales-focused customer-service professional with strong technical and equipment operation experience.
United StatesWhat I'm looking for
I am a results-driven sales and customer service professional with a strong technical background and hands-on mechanical experience. I combine consistent outbound and inbound sales performance with a practical aptitude for machinery, safety, and process compliance.
In remote pharmaceutical and home-warranty sales roles I consistently ranked among top performers, expanded territory penetration, and closed challenging opportunities by overcoming objections and building rapport with clinical and consumer contacts. I make high-volume outreach calls and convert leads into sustained business.
Earlier in my career I operated and maintained industrial equipment across manufacturing and aerospace environments, performing inspections, troubleshooting tooling, and adhering to strict safety and quality protocols. I hold an Associate's degree in Mechanical Engineering Technology and multiple OSHA and safety certifications.
I bring a disciplined, team-oriented work ethic shaped by military service and manufacturing leadership—ready to contribute in sales, customer-facing roles, or technically oriented operations where reliability, communication, and measurable results matter.
Experience
Work history, roles, and key accomplishments
Virtual Pharmaceutical Sales Rep
Conduent, Inc.
Dec 2022 - Present (3 years 3 months)
Made 40–60 outbound calls daily to physician offices promoting diabetic supplies and expanded a five-state territory penetration from 36% to 65% of target.
Virtual Account Executive
NexRep
Dec 2019 - Dec 2022 (3 years)
Sold home warranty policies via inbound and outbound calls, consistently ranking in the top 10–15% companywide and generating renewals and new business.
Pellet Mill Operator
Enviva Biomass
Mar 2019 - Apr 2020 (1 year 1 month)
Monitored and maintained mill equipment, conducted inspections and tool changes, and upheld safety protocols to ensure continuous pellet production.
Customer Service Representative
LiveOps / Nordstrom
Dec 2018 - Dec 2019 (1 year)
Handled inbound Nordstrom.com customer calls resolving lost or undelivered orders, processed pricing adjustments, and upsold apparel and accessories.
Transmission Systems Operator
US Army National Guard
Jun 2008 - Nov 2019 (11 years 5 months)
Analyzed diagnostics to identify faults in signal equipment, maintained communications gear and generators, and supported tactical satellite communications exercises.
Weigh Station Operator
Nutra Manufacturing USA Inc.
Jul 2018 - Feb 2019 (7 months)
Debagged and weighed raw materials per batch records, labeled and staged materials, and completed required production paperwork accurately.
Wiring Technician
E+I Engineering
Mar 2017 - Mar 2018 (1 year)
Assembled and wired electrical switchgear to engineering drawings, using various components to meet quality and safety standards.
EDM Machine Operator
UTC Aerospace System
Mar 2012 - Feb 2017 (4 years 11 months)
Programmed, set up, and operated EDM machines and inspected parts with micrometers and calipers to ensure dimensional quality.
Education
Degrees, certifications, and relevant coursework
Piedmont Technical College
Associate's degree, Mechanical Engineering Technology
Completed an Associate's degree in Mechanical Engineering Technology in May 2009 focusing on practical machining, tooling, and maintenance skills.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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