Open to opportunities

John Joaquin Domingo

@johnjoaquindomingo

Message

Customer Service Associate delivering technical support and leadership for fast, reliable client resolution.

Philippines

Message

What I'm looking for

I’m looking for a position aligned with my customer care and technical support expertise, where I can use my problem-solving and leadership strengths to optimize growth and help your company deliver reliable, efficient support.

I provide customer care and technical support to a wide variety of clients, with hands-on experience assisting users and resolving concerns for DoorDash consumers and Dish subscribers. I’ve supported troubleshooting efforts for devices and maintained reliable resources while staying naturally curious about improving outcomes.

I also bring leadership experience by helping handle newly hired agents from CX Chat and CX phone, strengthening team readiness and consistency. With management and organizational tools, I focus on problem-solving, critical thinking, and effective communication to benefit customers and the company.

Experience

Work history, roles, and key accomplishments

Subject Matter Expert

DoorDash-Alorica

Jan 2021 - Sep 2022 (1 year 8 months)

Assisted DoorDash consumers with their concerns through customer care and technical support. Served as a Subject Matter Expert and supported CX new hires from both chat and phone channels.

Customer Care Technical Support Troubleshooting Live Chat Support Phone Support Subject Matter Expertise Leadership

Technical II Support

DishNetwork-Concentrix

Jul 2019 - Nov 2020 (1 year 4 months)

Provided technical II support to Dish Network subscribers, helping resolve device issues through troubleshooting. Delivered clear, reliable guidance to address customer problems.

Technical Support Troubleshooting Customer Service Problem Solving Communication Reliability

Education

Degrees, certifications, and relevant coursework

Arellano University

Senior High School, Humanities and Social Sciences

2017 - 2019

Activities and societies: Head of Campus, Multimedia (Journalism).

Completed Senior High School at Arellano University with a Humanities and Social Sciences track, including Multimedia (Journalism) leadership responsibilities, from 2017 to 2019.