MPMegha Pednekar
@meghapednekar
Experienced Key Account Manager with a focus on client success.
IndiaWhat I'm looking for
I am a seasoned Key Account Manager with extensive experience in project management, technical support, and client relationship management within the telecom CPaaS product service industry. My career has been marked by a proven ability to exceed client expectations through innovative solutions and exceptional support. I thrive in dynamic environments and am eager to contribute to organizations committed to delivering high-quality E-Learning experiences.
Throughout my career, I have successfully managed complex technical projects, ensuring on-time delivery and client satisfaction. I have built and maintained strong client relationships, serving as a trusted advisor and resolving escalations effectively. My expertise in cloud computing, API integration, and technical support has enabled me to onboard new clients seamlessly, driving revenue growth and operational excellence.
I am passionate about leveraging my skills in client relationship management and technical project management to foster collaboration across cross-functional teams. I continuously seek opportunities to enhance operational efficiency and improve client experiences, demonstrating a commitment to delivering exceptional service and building lasting partnerships.
Experience
Work history, roles, and key accomplishments
Senior Operation Manager (KAM)
Routemobile Limited
Jul 2023 - Present (1 year 11 months)
Managed key client accounts, ensuring satisfaction and driving revenue growth. Oversaw all aspects of client projects, from onboarding to ongoing support and technical issue resolution.
Operation Manager (KAM)
Routemobile Limited
Nov 2020 - Nov 2023 (3 years)
Managed the entire client lifecycle, from onboarding and implementation to ongoing support and technical issue resolution. Successfully managed multiple projects simultaneously, ensuring on-time delivery and client satisfaction.
Assistant Operation Manager
Routemobile Limited
Jul 2019 - Oct 2020 (1 year 3 months)
Provided technical expertise and support to Mobile Network Operators, ensuring reliable delivery of A2P SMS messages. Created and maintained technical documentation, reports, and proposals.
Sr. Technical Support Engineer
Routemobile Limited
Mar 2013 - Jul 2019 (6 years 4 months)
Provided expert-level technical support to a diverse customer base, resolving complex technical issues related to communication services. Proactively identified and resolved potential problems, ensuring minimal service disruptions.
Sr. Application Support Engineer
Hazel Infotech Limited
Aug 2010 - Jul 2012 (1 year 11 months)
Provided comprehensive technical support to engineers and customers, ensuring the smooth operation of software applications and databases. Played a critical role in the installation, implementation, and troubleshooting of software solutions.
Education
Degrees, certifications, and relevant coursework
WELINGKAR'S INSTITUTE OF MANAGEMENT DEVELOPMENT & RESEARCH-MUMBAI
PGDM, E-Business
Specialized in E-Business, gaining expertise in digital business strategies and operations. Focused on leveraging technology for business growth and efficiency.
MUMumbai University
B.COM, Commerce
Completed a Bachelor of Commerce degree, focusing on fundamental business principles and practices. Developed a strong understanding of commerce and related subjects.
F-Tech
Diploma, Computer Application & Programming
Obtained a Diploma in Computer Application & Programming, acquiring foundational skills in computer applications and programming languages. Gained practical knowledge in software development and application management.
Availability
Location
IndiaAuthorized to work in
Job categories
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