At Wells Fargo, I analyze time-sensitive fraud claims, monitor account activity, investigate suspicious patterns, and support decisions that help minimize financial loss.
I've built more than seven years of BPO experience across fraud analysis, claims management, risk assessment, customer service, and quality-focused operations. I gather information from customers and third parties, manage cases through resolution, collaborate on fraud prevention, and mentor new team members on workflows and systems.
Earlier, I supported insurance and solar installation projects through precise roof-area measurement, 3D modeling tools, technical reviews, and quality checks.
