John Henry Villamor

Configured and maintained GoHighLevel chatbots and voice AI agents, built automated workflows, and handled customer inquiries across phone, chat, and email.

Coordinated client projects, created project plans with Gantt charts, and used Monday.com for task coordination. Reviewed digital assets and handled GoHighLevel setup tasks.

Answered calls, scheduled meetings, coordinated mail, entered jobs, assigned work, and followed up on job status and inspections.

Managed guest communication, bookings, and customer support. Followed up with prospects, nurtured leads, and scheduled appointments.

Set appointments, followed up with internet sales leads, and conducted outreach via email, phone, SMS, and social channels.

Audited prospecting calls, checked submissions for quality, and monitored real-time dialing activity.

Handled inbound calls, identified customer issues, troubleshot product concerns, and worked toward resolution.

Prepared intraday attendance reports, tracked attendance incidents, and managed scheduling changes and trades.

Supported transition teams by monitoring calls, coaching agents, and training agents on product knowledge.

Processed order-entry work and communicated with multiple sales channels.

Pursued an Associate in Information Systems at Carlos Hilado Memorial State College from 2011 to 2013.