John Gitaua

• Delivered remote IT support across multiple client environments, including system troubleshooting and infrastructure support.
• Managed WordPress-based systems, including hosting setup, plugin configuration, and performance optimization.
• Implemented backup, recovery, and system restoration processes to ensure uptime.
• Diagnosed and resolved technical issues affecting system performance and

• Design, manage, and support hybrid IT environments focusing on availability, security, and performance.
• Support critical operations (EOD, SOD, EOM) ensuring system reliability.
• Provide 2nd and 3rd line support across servers, databases, and network infrastructure.
• Perform root cause analysis and implement solutions to reduce downtime.
• Administer Microsoft Azure (IAM, storage, networki

• Managed card systems and electronic payment platforms (ATM, POS, mobile banking).
• Provided 2nd/3rd line support for Card Switch systems and integrations.
• Maintained VISA/MasterCard connectivity and transaction processing.
• Monitored system uptime and performance across banking infrastructure.
• Supported system upgrades and core banking components.
• Conducted fraud analysis and transa

• Administered Active Directory, backups, and endpoint systems.
• Managed patching, SCCM deployments, and endpoint security.
• Supported network infrastructure and enterprise communication systems.
• Led migration of email gateway to cloud security platform.
• Implemented Zabbix monitoring for real-time infrastructure visibility.

• Designed and deployed network infrastructure and IT systems.
• Supported servers, workstations, and enterprise applications.
• Implemented backup, monitoring, and security solutions.
• Provided technical support and user training.

Covers the principles and practices of Search Engine Optimization (SEO), including keyword research, on-page and off-page optimization, link building, technical SEO, and analytics. Demonstrates the ability to create and optimize content to improve search visibility, rankings, and traffic.

Comprehensive training in computer networking and telecommunications, covering network design, configuration, troubleshooting, and security. Demonstrates the ability to manage and support LAN/WAN infrastructures and implement secure, scalable network solutions.

A multidisciplinary degree combining business management principles with information technology. Focused on applying IT solutions to solve business problems, improve decision-making, and support digital transformation. The program covered business systems, databases, networking, project management, and IT strategy.