Open to opportunities

Joshua Tuttle

@joshuatuttle

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Systems Specialist focused on resilient infrastructure and technical support.

Lithuania

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What I'm looking for

I am looking for a role that values innovation and teamwork, where I can leverage my skills in IT operations and support to drive impactful projects.

I am a dedicated Systems Specialist with a passion for building resilient infrastructure in remote and decentralized team environments. My experience includes leading deployments and translating complex challenges into clear, usable systems. I believe that while technology is the medium, service is the mission, and I strive to design tools that serve both people and purpose.

Throughout my career, I have directed large-scale deployments of IoT security gateways in healthcare facilities, co-leading multiple hospital security system deployments that resulted in on-time go-lives. My ability to author scalable knowledge systems has empowered internal teams and client IT departments to self-solve and maintain system uptime, significantly improving operational efficiency.

In addition to my technical expertise, I have successfully managed end-to-end IT infrastructure rollouts and provided Tier II technical support in high-volume hospital environments. My commitment to continuous improvement is evident in my development of comprehensive documentation and onboarding workflows, which have been adopted as standards for future projects.

Experience

Work history, roles, and key accomplishments

Deployment Operations Coordinator

Commure

Aug 2024 - Jun 2025 (10 months)

Directed large scale deployments of 500+ IoT security gateways in healthcare facilities nationwide, providing full-floor coverage and RTLS capabilities across entire hospital infrastructures. Co-led 4 concurrent hospital security system deployments, acting as the primary technical lead and implementation partner, resulting in on-time go-lives with continued maintenance and upgrades.

IoT Security RTL Technical Leadership Deployment System Implementation Process Improvement Documentation Grafana Azure Intune

IT Operations & Data Specialist

Intermountain Health

Apr 2024 - Aug 2024 (4 months)

Led end-to-end IT infrastructure rollout across 600+ rooms and 2,000+ clinical devices, including post-go-live support for 2 months. Provided Tier II technical support via ServiceNow, resolving complex hardware and software incidents across high-volume hospital environments.

Infrastructure Technical Support ServiceNow Data Analysis Workflow Optimization Healthcare Technology

Software Support Specialist

Tuff Shed, Inc.

Jun 2023 - Mar 2024 (9 months)

Resolved 250–300 support tickets weekly in a high-volume environment, providing remote technical support across phone, email, and live chat to users nationwide. Provided Tier I-II escalation support for access management, cross-platform endpoint issues, and enterprise applications, using remote diagnostic tools and virtual environments.

Technical Support Access Management Endpoint management Documentation SOP Development Notion Confluence

Education

Degrees, certifications, and relevant coursework

Coursera

Google Cybersecurity Specialization, Cybersecurity

2023 - 2024

Completed a comprehensive specialization in cybersecurity through Coursera, focusing on key principles and practices. Gained expertise in identifying threats, protecting systems, and responding to security incidents.

Coursera

Google IT Support Specialization, IT Support

2022 - 2023

Acquired foundational IT support skills through a Coursera specialization, covering troubleshooting, customer service, and system administration. Developed practical abilities in hardware, software, and networking.