John Evens Jean Jacques
@johnevensjeanjacques
I manage health insurance policies and resolve client coverage needs.
United StatesWhat I'm looking for
At FirstFamily Insurance, I manage a growing book of health insurance policies, supporting clients from enrollment through ongoing policy management.
I communicate with carriers on clients’ behalf, resolve service and technical policy issues, and make sure clients understand their coverage and benefits.
My experience at 1ExamPrep and Walgreens strengthened my attention to detail, order accuracy, client communication, and ability to provide helpful service in fast-paced environments.
I bring patient, client-centered communication, attentive listening, escalation management, and reliable follow-through to every client experience.
Experience
Work history, roles, and key accomplishments
Licensed Health Insurance Broker
FirstFamily Insurance
Jul 2024 - Apr 2026 (1 year 9 months)
Acquire and maintain a growing book of client policies, providing end-to-end service. Manage technical support needs and communicate with carriers to resolve service issues promptly.
Critical Information Reviser
1ExamPrep
Apr 2024 - Jul 2024 (3 months)
Reviewed client orders meticulously and implemented custom revisions based on individual requests. Maintained production quotas and prepared completed materials for shipment.
Customer Service Representative
Walgreens
Jun 2022 - Apr 2023 (10 months)
Provided front-line customer service, assisting with purchases, returns, and general inquiries. Maintained a positive, helpful demeanor under high-volume conditions.
Education
Degrees, certifications, and relevant coursework
Florida Highway and Safety Motor Vehicles
CDL Permit, Commercial Driving
Obtained a CDL Permit from Florida Highway and Safety Motor Vehicles in 2024.
Coconut Creek High School
High School Diploma, General Studies
Earned a High School Diploma from Coconut Creek High School in 2023.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
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