Open to opportunities

michelle perena

@michelleperena

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Experienced data analyst with a decade of expertise in data processing.

Philippines

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What I'm looking for

I am looking for a role that values collaboration, offers growth opportunities, and allows me to utilize my data analysis skills to drive impactful decisions.

With over 10 years of experience in data processing and analysis, I have honed my skills in ensuring prompt and accurate reporting to support business decision-making. My background includes working in various roles across the BPO environment, where I developed a strong attention to detail and the ability to identify and resolve data discrepancies efficiently.

Throughout my career, I have excelled in roles such as KYC Analyst and IT Specialist, where I conducted quality assurance reviews and performed manual software testing. My proficiency in tools like MS Access, SQL, and Excel has enabled me to create applications that streamline reporting processes and enhance operational efficiency. I am passionate about leveraging my analytical skills to contribute to organizational success.

Experience

Work history, roles, and key accomplishments

Graphic Designer / Marketing

Threenitee Design and Print

Jul 2017 - Jun 2025 (7 years 11 months)

Designed and printed various items including t-shirts, tarpaulins, and stickers using Adobe Photoshop, Canva, and Silhouette Studio. Ensured the quality of printed materials met customer requirements and managed print orders efficiently to meet deadlines.

Adobe Photoshop Canva Printing Quality Assurance Customer Service Workflow Management Troubleshooting

KYC Analyst

HSBC Data Processing

Jul 2016 - Apr 2017 (9 months)

Conducted quality assurance reviews of KYC files and documentation to ensure accuracy and compliance with regulatory requirements. Performed thorough due diligence on new and existing customers to verify identities and assess risk.

KYC Due Diligence Regulatory Compliance Risk Assessment Documentation Review Data Analysis Financial Services

IT Specialist / Quality Analyst

Deutsche Bank Trust Operations - AsiaPeopleworks Inc

Sep 2011 - May 2015 (3 years 8 months)

Analyzed, encoded, and verified data, and generated reports to support business decision-making. Provided technical support for in-house software inquiries and issues, and conducted data validation checks.

Excel Macros Data Analysis VBA Excel Macro Technical Support Data Validation SQL Management Reporter

Data Entry / Quality Analyst

Open Access Marketing

Sep 2009 - Feb 2011 (1 year 5 months)

Assisted customers with troubleshooting, account management, and product information via email, responding to an average of 100 emails daily. Created and updated email templates to streamline communication.

Right Now Customer Service Email Support Troubleshooting Account Management Data Entry Jira Salesforce RightNow

Jr. Programmer, IT Admin, Quality Analyst

Spark Marketing and Research

Feb 2008 - Jul 2009 (1 year 5 months)

Handled inbound email inquiries and provided support for in-house software issues. Developed Customer Relationship Management (CRM) software and databases using VBScript, JScript, Visual Basic Application, and Microsoft SQL database.

CRM Software VBScript Visual Basic Microsoft SQL Database Management IT Administration Technical Support

Content Editor, Quality Assurance

SPI Global

Jul 2006 - Feb 2008 (1 year 7 months)

Performed quality assurance and proofreading of articles and journals for web publishing. Reviewed content and HTML code to ensure compliance with IEEE standards and requirements.

Quality Assurance Proofreading Content Editing HTML IEEE Standards Document Review