Janine Villanueva
@janinevillanueva
Service data management specialist driving operational accuracy and customer success.
What I'm looking for
I am a service data management specialist with experience coordinating service operations across ANZ, North America, and Southeast Asia. I deliver accurate invoicing and work-order administration, design process-improvement projects, and train teams to boost productivity while ensuring data quality and customer satisfaction.
With a background in education and strong communication skills, I combine analytical rigor—Oracle EBS, Smartsheet, Power BI familiarity—and Lean Six Sigma practices to optimize workflows, mentor colleagues, and consistently exceed performance targets.
Experience
Work history, roles, and key accomplishments
Manage service reporting and invoice portals for ANZ accounts, create projects and process improvements for Head Office dashboard, and coordinate service requests for Southeast Asia markets to improve operational accuracy and timeliness.
Assessed customer needs and managed service data via Oracle EBS and CSF Field Services, reviewed sales documents for accuracy, reported late shipments, and trained coordinators to optimize workload distribution and data quality.
High School Teacher
School of St. Ignatius
Jul 2022 - Dec 2022 (5 months)
Taught Junior and Senior High English, Contemporary Arts, and Linguistics, produced student and colleague performance reports, and managed related administrative tasks to support academic outcomes.
Education
Degrees, certifications, and relevant coursework
Bulacan State University
Bachelor of Science in Secondary Education, Secondary Education (English)
2018 - 2022
Grade: Magna Cum Laude
Activities and societies: Best in Research; Best Paper (Research Summit); Best in Case Study Research; President's List (2020–2022); Dean's List (2018–2020)
Completed a Bachelor of Science in Secondary Education majoring in English with a minor in Mandarin, graduating Magna Cum Laude and receiving multiple academic awards including Best in Research and President's List honors.
Sto. Rosario Sapang Palay College
Senior High School Diploma, Humanities & Social Sciences
2016 - 2018
Activities and societies: With Honors; Excellence Awardee; Best in Case Study Research & Oral Communication
Completed Senior High School in the Humanities & Social Sciences strand with honors and awards for excellence in case study research and oral communication.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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