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Janine Villanueva

@janinevillanueva

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Service data management specialist driving operational accuracy and customer success.

Philippines

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What I'm looking for

I seek a customer-focused operations role where I can apply process improvement, data accuracy, and team training to improve service delivery and drive customer satisfaction.

I am a service data management specialist with experience coordinating service operations across ANZ, North America, and Southeast Asia. I deliver accurate invoicing and work-order administration, design process-improvement projects, and train teams to boost productivity while ensuring data quality and customer satisfaction.

With a background in education and strong communication skills, I combine analytical rigor—Oracle EBS, Smartsheet, Power BI familiarity—and Lean Six Sigma practices to optimize workflows, mentor colleagues, and consistently exceed performance targets.

Experience

Work history, roles, and key accomplishments

Current

Service Support Coordinator

Current

Vertiv

Apr 2025 - Present (9 months)

Manage service reporting and invoice portals for ANZ accounts, create projects and process improvements for Head Office dashboard, and coordinate service requests for Southeast Asia markets to improve operational accuracy and timeliness.

Invoice Management Process Improvement MS Excel Dashboards

Service Data Management Specialist

Vertiv

Dec 2022 - Mar 2025 (2 years 3 months)

Assessed customer needs and managed service data via Oracle EBS and CSF Field Services, reviewed sales documents for accuracy, reported late shipments, and trained coordinators to optimize workload distribution and data quality.

EBS CSF Field Services Data Quality Report Preparation Workload Distribution Quality Assurance

High School Teacher

School of St. Ignatius

Jul 2022 - Dec 2022 (5 months)

Taught Junior and Senior High English, Contemporary Arts, and Linguistics, produced student and colleague performance reports, and managed related administrative tasks to support academic outcomes.

Lesson planning Report Writing Classroom Management Communication

Education

Degrees, certifications, and relevant coursework

Bulacan State University

Bachelor of Science in Secondary Education, Secondary Education (English)

2018 - 2022

Grade: Magna Cum Laude

Activities and societies: Best in Research; Best Paper (Research Summit); Best in Case Study Research; President's List (2020–2022); Dean's List (2018–2020)

Completed a Bachelor of Science in Secondary Education majoring in English with a minor in Mandarin, graduating Magna Cum Laude and receiving multiple academic awards including Best in Research and President's List honors.

Sto. Rosario Sapang Palay College

Senior High School Diploma, Humanities & Social Sciences

2016 - 2018

Activities and societies: With Honors; Excellence Awardee; Best in Case Study Research & Oral Communication

Completed Senior High School in the Humanities & Social Sciences strand with honors and awards for excellence in case study research and oral communication.