John Edica
@johnedica
I manage Shopify operations and global HRIS data, improving customer support, system accuracy, and workflows.
PhilippinesWhat I'm looking for
I manage Shopify store operations for Crate Hackers, DJ Vault, and DangerousDJ, handling orders, refunds, subscriptions, inventory, tracking, escalations, and ticket queues while leading process improvements and SLA performance.
I've also led HRIS and data work across global teams, including PeopleSoft-to-Oracle HCM migration at Chubb and HRIS administration at Hosting.com. My work spans Workday, SAP, Deel, UltiPro, reporting, UAT, payroll validation, data quality, compliance, and stakeholder support.
Experience
Work history, roles, and key accomplishments
Customer Support Admin/Team Lead
Crate Hackers / DJ Vault / DangerousDJ
May 2023 - Present (3 years 4 months)
Manage Shopify store operations including order processing, inventory monitoring, and customer support. Handle escalated customer concerns, coordinate with cross-functional teams, and monitor team performance and SLA compliance.
Education
Degrees, certifications, and relevant coursework
Rizal Technological University
Bachelor of Science, Business Administration
2011 - 2015
Bachelor of Science in Business Administration with a major in Management, completed in 2015.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
Skills
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